Support

Have unanswered questions? Your query may have already been answered. If your query relates to the photo archive or one of our affiliation programs, you may find the answer in on our FAQs pages.

Photo archve FAQs

Does your query relate to the use of photographic material on this site, the 'My photos' section of the member's area or any other issue relating to the photo archive? If yes, check out our photo archive FAQs.

Membership FAQs

If your query relates to one of the membership options available online, i.e. the Backpackers Card, the Explorers Card or the Internet Only options available with these products then our membership FAQs may have the answer you're looking for.

Affiliate FAQs

Do you own or run a hotel, hostel, pension or guest house? If yes, then our affiliate FAQs may have the answer you're looking for.

Support request

Still have unanswered questions? Or do you have a complaint? If yes, then fill in the form below. Your query will be sent off to the relevant party. We will endeavour to answer your question within 24 hours, however, more complex questions may take longer.